For advertisers, the nightmare isn’t just about low conversions but also the dreaded scenario of encountering a disabled Facebook ad account.
It’s a common setback, especially for those running consistent Facebook Ads.
Experiencing that notification announcing the disabling of your ad account is undeniably frustrating. We’ve been in your shoes and understand the aggravation it brings.
Fear not, for this article unfolds a detailed, step-by-step playbook on swiftly recovering your disabled Facebook ad account. Let’s delve into the solution.
Understanding the Causes Behind Your Disabled Facebook Ad Account
To effectively address a disabled Facebook ad account, it’s crucial to comprehend the potential reasons behind this setback.
Through our extensive experience in advising various brands on Facebook ads, we’ve identified common factors that may lead to Facebook disabling your ad account. These include:
- Violation of Facebook Advertising Policy: Engaging in activities that breach Facebook’s advertising policies can result in ad account disablement.
- Pending Payment on Account: Unresolved payment issues can be a cause. Ensure your payment details are up to date.
- Facebook Account Identity Verification: Facebook may disable your ad account if there are concerns or issues related to identity verification.
- No Two-Factor Authentication on Your Business Manager: Security measures matter. Without Two-Factor Authentication, your ad account could face complications.
- Glitches with the Facebook System: Technical hiccups within the Facebook system can sometimes trigger ad account disablement.
- Opting Out of Facebook Advertising: Choosing to opt out of Facebook advertising may lead to the disabling of your ad account.
Understanding these potential causes sheds light on the necessary steps to address and rectify the situation. Now, let’s move on to the solution.
How to Reactivate a Disabled Facebook Ad Account
Recovering a disabled Facebook ad account involves navigating through the Facebook Business Help Center, the central hub for addressing account-related issues. Here are potential ways to reactivate a disabled account:
- Live Chat with a Facebook Support Specialist: Engage in a live chat with a Facebook Support Specialist through the Help Center for real-time assistance.
- Fill Out the Restricted Facebook Ad Account Form: Complete the Restricted Facebook Ad Account Form, providing necessary details for review and reactivation.
- Recover a Disabled Ad Account Due to Payment: If the disablement is payment-related, addressing payment issues promptly may facilitate account reactivation.
- Talk to a Facebook Marketing Expert: Connect with a Facebook Marketing Expert for personalized assistance in resolving ad account complications.
By utilizing these avenues, you increase your chances of reclaiming a disabled Facebook ad account efficiently, allowing you to resume advertising activities promptly.
Live Chat with a Facebook Support Specialist
If you’re wondering how to recover a disabled Facebook ad account, engaging with a Facebook Support Specialist through live chat is an effective approach. Follow these steps to initiate a chat:
- Visit the Facebook Business Help Center homepage.
- Scroll down to find answers or access support.
- Click on the “Get Started” button.
In the subsequent steps:
- Select Asset: If you manage multiple Facebook ad accounts, choose the disabled account.
- Select the Issue: Indicate that your ad account was disabled.
- Get Help: Complete the form with your details.
Once you’ve filled in the information, click “Start Chat” to commence the live chat. Every interaction with a Facebook representative generates a unique case ID, allowing you to track the conversation and follow up on any pending issues. This direct communication with Facebook Support enhances the chances of resolving the ad account disablement.
Fill Out the Restricted Facebook Ad Account Form
Alternatively, you can use the restricted account form to request a review of your ad account.
If you believe that your Facebook ad account was restricted for policy violation, you can request an ad account review by filling out the request a review form.
Recover a Disabled Ad Account Due to Payment
If you think your Facebook Ad account was disabled due to pending payment, then you can request a review.
Also, to request a review of your ad account, kindly fill this form.
After you send your request, ensure you check your email and support inbox for correspondence.
Once a review is done on your ad account, you will get feedback on your case ID.
Talk to a Facebook Marketing Expert
Facebook have a Facebook Marketing Expert Program for businesses of all sizes. However, this is not available to all businesses.
But if you qualify for this program, a Facebook Marketing Expert will be assigned to your business.
In situations where Facebook disables your ad account, you can reach out to your dedicated Facebook Marketing Expert to have you escalate this to the team in charge of this aspect of the business.
To confirm if you qualify for this, click here.
Connect with Meta Employees on LinkedIn
If you have an active LinkedIn account, you may connect with a Meta employee to discuss your ad account issues.
There is no guarantee that the Meta employee will respond to your direct message on LinkedIn, but there is no harm in trying.
To connect with Meta Employee on LinkedIn, follow the steps below:
- Log in to your LinkedIn account.
- On the search bar, enter Meta and click enter.
- Next, click on Meta’s company profile.
- Finally, click on People to connect with an employee.
Alternatively, visit https://www.linkedin.com/company/meta/people/ to see a list of Meta employees on LinkedIn.
Facebook Disabled Ad Account Resolved
Once your restricted ad account is reinstated, you can now create an ad and manage all assets under your account.
Frequently Asked Questions on Facebook Disabled Ad Account
When Facebook Disables Your Account, is it Permanent?
No, a Facebook disabled ad account is not permanent. You have a 30-day window after your account is disabled to provide additional information. If there is no response within this period, the ad account may be permanently disabled, and you won’t be able to request a review.
Can I Create a New Facebook Account After it’s Disabled?
Yes, you can create a new Facebook ad account after the old one has been disabled. However, it’s crucial to understand why the initial account was restricted. Review the email notification or check your ad account quality section for more information.
How Do I Delete a Facebook Disabled Ad Account?
Once an ad account is created under your profile, there is no option to delete it. Creating a new Facebook ad account is the only alternative, and there is no provision to delete the existing one, whether it’s active or inactive.
Why Does Facebook Keep Blocking My Ad Account?
Facebook blocks ad accounts that do not comply with its advertising policies. If your ad account is repeatedly blocked, ensure compliance with the advertising policy. If you believe it was disabled in error, you can request a review.
How Long Does it Take for Facebook to Reactivate a Disabled Ad Account?
Typically, it takes 72 hours for Facebook to reactivate a disabled ad account. In some cases, it may take longer. If you don’t receive feedback, consider creating a backup account to ensure your business continues running ads.
Can Facebook Disable my Ad Account by Mistake?
Yes, Facebook can disable your account by mistake. No system is flawless, and Facebook is no exception. If you believe your account was disabled erroneously, requesting a review can lead to reactivation and an apology from Facebook.
Dealing with a Facebook disabled ad account can disrupt your advertising and customer acquisition efforts. The joy of reinstating your Facebook ad account is significant. Regularly review Facebook’s advertising policies to stay informed about platform changes. Patience is key while awaiting feedback on the review of your account.