One of the biggest fears of any advertiser is simply not getting conversions but not being in the network of deactivated Facebook ad accounts.
Unfortunately, it happens. Especially if you regularly run Facebook Ads.
We understand how it feels to see a notification that your ad account has been disabled.
How to fix a disabled Facebook ad account
Yes, we were there. And there’s no denying how frustrating it can be.
As a reminder, this article will show you a step-by-step guide on how to recover a disabled Facebook ad account really quickly.
Let’s dive deeper.
Why has my Facebook advertising account been disabled?
Before finding a solution to your disabled Facebook ad account, it’s important to know what could have caused it.
Based on our experience consulting with brands across the industry regarding Facebook ads, there are common reasons why Facebook decides to disable your ad account.
These reasons are:
- Facebook Advertising Policy Violation
- Awaiting payment on account
- Facebook account identity verification
- No two-factor authentication for your business manager
- Problems with the Facebook system
- Opting out of Facebook advertising.
Therefore, engaging in any of these may cause Facebook to disable your advertising account.
How to reactivate a deactivated Facebook ad account
If you want to reactivate a limited Facebook advertising account, there is only one solution center: the Facebook Business Help Center.
There are resources you can use for all aspects of Facebook advertising: from creating and managing your Facebook advertising accounts to Facebook advertising policies.
However, to save you stress and time, we have identified possible ways to get your disabled account back.
When Facebook disables your ad account, you have 4 ways to recover it and start advertising again.
- Live chat with a Facebook support specialist
- Fill out the form for a limited Facebook Ad Account
- Restore a disabled ad account for payment
- Talk to a Facebook Marketing expert
1. Live Chat with a Facebook Support Specialist
When it comes to how to recover your limited Facebook advertising account, the best way is to communicate with the Facebook support team.
To start a chat with a Facebook representative,
- Visit the Facebook Business Help Center home page.
- Scroll down to find answers or contact support.
Next, click the Start button.
You will need to do 3 important steps:
- Select an asset: If you have more than one ad account on Facebook, you will need to select a disabled ad account.
- Select a problem: You have suggested problems that you may struggle with. Select My ad account has been disabled.
- Get help: Fill in your details in the form.
You’re ready to chat, press the Start Chat button.
Note that for every interaction you have with a Facebook representative, they will issue you a Case ID. This will allow you to follow up on your previous conversation in case you want to follow up on a pending issue.
2. Fill out the form for a limited Facebook Ad Account
Alternatively, you can use the limited account form to request a review of your ad account.
If you believe that your Facebook ad account has been limited due to a policy violation, you can request an ad account review by completing the review request form.
3. Restore disabled ad account for payment
If you think your Facebook Ad account has been disabled due to a pending payment, you can request a review.
To request a review of your ad account, please complete this form.
After submitting your request, check your email inbox and support inbox for correspondence.
Once your ad account has been reviewed, you will receive feedback on your Case ID.
4. Talk to a Facebook Marketing Expert
Facebook has a Facebook Marketing Expert Program for businesses of all sizes. However, this is not available for all businesses.
However, if you qualify for this program, a Facebook Marketing expert will be assigned to your business.
In situations where Facebook bans your ad account, you can contact your dedicated Facebook marketing expert to refer it to the team that handles this aspect of the business.
To confirm your eligibility, click here.
5. Connect with Meta employees on LinkedIn
If you have an active LinkedIn account, you can contact a Meta employee to discuss issues with your ad account.
There’s no guarantee that a Meta employee will respond to your direct message on LinkedIn, but it doesn’t hurt to try.
To connect with Meta Employee on LinkedIn, follow these steps:
- Sign in to your LinkedIn account.
- Type Meta in the search box and click Enter.
- Next, click on the Meta company profile.
- Finally, click on People to connect with the employee.
Alternatively, visit https://www.linkedin.com/company/meta/people/ to see a list of Meta employees on LinkedIn.
Facebook banned ad account resolved
Congratulations!!!!
Once your limited ad account has been restored, you can now create an ad and manage all assets in your account.
Facebook Frequently Asked Questions Deactivated advertising account
When Facebook deactivates your account, is it permanent?
A deactivated Facebook ad account is not permanent. You have up to 30 days from account deactivation to provide additional information.
If you do not hear from Facebook after that, your ad account will be permanently disabled as you will no longer have access to the review request.
Can I create a new Facebook account after deactivation?
After deactivating your old Facebook account, you can create a new ad account.
However, it is important to understand why your Facebook ad account has been limited. You can read the email that was sent to you to learn more or check the quality section of your ad account.
How do I delete a banned Facebook ad account?
Once you’ve created an ad account under your profile, you can’t delete it. You can only create a new Facebook advertising account and there is no option to delete an existing one (whether active or inactive).
Why is Facebook still blocking my ad account?
Facebook will block any advertising account that does not comply with the advertising policies. If Facebook is still blocking your ad account, be sure to re-read and follow the advertising policies. But if you think it was disabled by mistake, you can request a review.
How long does it take for Facebook to reactivate a disabled ad account?
Usually 72 hours.
In some cases it can be even more. However, if you don’t receive feedback, you can create a backup account to ensure your business continues to run ads on Facebook.
Can Facebook accidentally disable my advertising account?
Definitely yes. No system is perfect and Facebook is no exception. Facebook may deactivate your account by mistake, but once you request a review, it will reactivate it and apologize.
Conclusion
A deactivated Facebook advertising account can put your advertising and customer acquisition on hold. So, the joy that comes with renewing your Facebook ad account is out of this world.
We hope this guide has helped you in finding a solution to your disabled Facebook ad account. We recommend that you read Facebook’s advertising policy at least once a month to keep up with changes on the platform.
Finally, you need to be patient to get feedback on your account review.
